Microsoft's LiveMeeting software for desktop support.

I just recently had seen Microsoft's collaboration/conferencing software in action for a real remote support session. The software is excellent and I recomend it for anyone who is looking for a remote support and conferencing product.

The desktop support software allows two way applicattion sharing or desktop sharing. Although it's a collaboration application, it also has the option to share the full desktop of the remote computer. The presenter, or better yet for this post the tech support representative, can remote control the computer to apply desktop or server application fixes or troubleshoot software issues. Although the service's main design is intended to be a conferencing and collaboration software service, it has a place in the tech support and helpdesk area for being a formitable product as an online desktop remote support application. Computer remote support software that enables help desk staff to remoteley access through remote PC control is in great demand. As much,if not even more so, the need to provide remote support to customers and clients is equal to the need for conferencing software.

As a conferencing software, I belive Microsoft's LiveMeeting is ahaed of its competetors. The user interface is as technologically up to date as any software could be. The tools, interface and presentation have been well thought out and engineered. For PC remote support software that allows web based desktop remote support it's a wonderful product indeed for collaboration, which is in fact the software application's core competency, it's a great product. It allows for many memebrs to join online meetings and demos. The demo aspect of the software can be part of training or used as a selling tool.

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