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Desktop Support Using PC Remote Control Sofware

Desktop tech support - post technical support experiences while working in the field of server and desktop pc support.

Computer Remote Support Software - Computer Remote Control through the web
By Desktop Tech Support at 2008-04-12 17:29:52

Computer remote support, computer remote support software on the Internet is software that has been realyy helpful to tech support groups and IT departments.

It's a software application for a support company, or even a small information technology consultant group, IT department or help-desk staff, that lets users support customer, client, or end-userss computers, desktops, and servers systems. It provides techs with a tool to quickly react to support calls and without on-site vistists the remote office where the PC or server computer is located. With applications such as this one, technicationas and software specialists can apply tech support usign remote PC control software that's gets doanloaded to the remote computer desktop pc or server system and is designed to access desktop and servers through the web. Software that can do this is catagorized as computer remote support software. computer remote support software has the ability to allow remote tech support and is a tool or utility to remotely access remote user desktop or client servers systems online. computer remote support software gives tech-support customer service or help desk professionals, a resource to use independant of the network connectionm to remotely access servers and PC desktop computers for troubleshooting, remote configuration and diagnose software issues and problems.

Problems are resolvable in a fraction of time and without having to gfo to the remote office. Troubleshoot software problems by re-installaing aplciations or editing configuration files and registry entries without having to talk a regular desktop user the steps over the phone or having to go onsite to physically be at the desktop computer pc or server that's having the issues is located. computer remote support software is at its core and fundamentally remote support software ( remote control software but without the barriers of LAN based remote cotnrol applciations) which gives technical support, application specialists, server applications support teams a utility or tool for remote support desktop access to computers and servers through and internet conenctions.

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By yon von rhinehardt at 2008-04-12 17:29:52
Remote support

I use my remote support application all the time. With fuel pricing going higher every day, remote support the best way to save cost while still providing computer client support.

By yon von rhinehardt at 2008-03-08 15:09:00
solutions for providing remote support

After looking at several of the known solutions for remote support, even from Microsoft's quiet solution for pc remote support using LiveMeeting, I encountered a problem - the price. There are full online solutions for remote support then there even those that sell appliances for web based desktop remote support but they also come with a high price tag. They claim that it's a solution that you own but you really never stop paying for it. In fact it cost more that other totally software based remote support products as there are support costs called "maintenance" and upgrades, well you pay for those too.
Online remote computer support

If it one of those solutions for remote support that claim you own it because you host your own server beware, you have to support that server which means that if you opt for a support contract from the server vendor like HP, Dell, or IBM/support for example, you're paying yearly for that as well. solutions for providing remote support can be affordable and painless to maintain.
http://jcsearch.com/blogs/desktopsupport/287
http://www.squidoo.com/desktopsupport

By yon von rhinehardt at 2008-02-22 23:17:18
LiveMeeting is a pricey package but a great conferencing and collaboration tool. If conferences and online meetings are also required, the ROI can be calculated starting with the first travel trip that doesn't have to be booked.

By yon von rhinehardt at 2008-02-16 20:44:07
Microsoft's LiveMeeting is a great application for online collaboration and conferencing. It has some fantastic features for conducting meetings online. Although it's a web based application, it does use Microsoft's window installer to add the application to the local host desktop.
The interface has all the features a presenter could need for online meetings and collaboration. The GUI is intuative and control of the session can be cetralized or as an option, pushed out to the remote desktop clients.
Another feature of Microsoft's LiveMeeting application is that it cane be used as computer remote support software to provide clients with online tech support through the web.
Although it's design was built upon the premiss of hosting conferences and meetings online, the nature of the software is that of application remote control. Under this umbrella falls the remote desktop itself and thus it too is allowed to be remote controlled by the presenter or in this case, tech support for remote support.

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