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Title: E-mail Overload in Congress: Managing a Communications Crisis
Description: Growing numbers of citizens are frustrated by what they perceive to be Congress' lack of responsiveness to e-mail. At the same time, Congress is frustrated by what it perceives to be e-citizens' lack of understanding of how Congress works and the constraints under which it must operate. Report summarizes problems and possible solutions related to this issue. PDF format also available.
Directory: Reference/Knowledge_Management/Information_Overload/Email_Overload
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