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URL:     http://www.personal.psu.edu/faculty/a/s/asm6/

Title:     Mattila, Anna

Description:     Penn State University, School of Hotel, Restaurant and Recreation Management. Her research topics focus on cross-cultural issues in services marketing, and particularly on the study of emotional loyalty and the impact of culture on service recovery.

Directory:     Business/Management/Management_Science/Personal_Pages

 
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