| Directory > Business > Customer Service > Associations International Customer Service Association
Promotes the development and awareness of the customer service profession through networking,
education and research. Activities, publications, case histories, merchandise and related links.
http://www.icsa.com/
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Consortium for Service Innovation
A non-profit alliance of customer service organizations that are working together to solve
industry-wide challenges. Events, current members, mission, programs, press, articles and
membership details.
http://www.serviceinnovation.org/
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Garden State Customer Service Association
Promoting development and awareness of the customer service profession through networking,
education and research. Details about events and membership.
http://www.gsicsa.com/
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Colorado Springs Customer Service Association (CSCSA)
Programs offered, membership and meeting details, and contact information.
http://www.cscsa.org/
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Software Support Professionals Association (SSPA)
Free newsletter, support industry survey data, virtual trade shows, online certification, eCRM,
call center and help desk tips.
http://www.supportgate.com/
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Customer Service Institute of Australia
CSIA is a professional, membership-based body dedicated to improving the standards of customer
service both at an individual level and at a corporate level across Australian industry. It is also
involved in the development of internationally accredited service and business management
standards.
http://www.csia.com.au/
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Customer Satisfaction Measurement Association
An association for customer satisfaction management professionals to help in identifying practices
that improve customer satisfaction levels for their company.
http://www.csmassociation.org/
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Mystery Shopping Providers Association
Formed for the purpose of strengthening the mystery shopping industry throughout the world. It is
the organization's goal to improve and stimulate the acceptance, performance, reputation and use
of mystery shopping services internationally.
http://mysteryshop.org/
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Customer Care Institute (CCI)
CCI is an international organization serving customer care professionals. We focus on customer
care issues found in the customer service, consumer affairs, telemarketing and help desk
professions.
http://www.customercare.com/
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The Association of Support Professionals
A national (U.S.) organization dedicated to the advancement of the software support profession.
Members can join local chapters to share ideas, insights, and experiences with their colleagues.
http://www.asponline.com/
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Pittsburgh Help Desk Institute (HDI)
A forum for professional networking and leadership in technical support and customer service.
http://www.hdipittsburgh.org
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Toronto Chapter of the International Customer Service Association
Membership details, activities, newsletter, career opportunities, and contact information.
http://www.icsa.on.ca/
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