| Directory > Business > Customer Service > Mystery Shopping Customer Service Intelligence Limited
Provide customer and product evaluation services and mystery shopper services.
http://www.smilingcustomers.com/
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Shopper Anonymous
Australian mystery shopping organization.
http://www.shopperanonymous.com
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RetailTrack
Retail, service, hospitality and call center mystery shopping.
http://www.retailtrack.com/
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Retail Maxim
UK-based mystery shopping services including competitor visits and internet and telephone shopping.
http://www.retail-maxim.co.uk/
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QualityWorks Associates
A market research organization that conducts surveys and mystery shopping.
http://www.qualityworks.com/
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Mystery Shop Inc.
Print, telephone, and video mystery shop services.
http://www.mysteryshopinc.com/
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The Johnson Groups
Customer service audits, mystery shopping, documentation, training, and records management.
http://www.johnsongroups.com/
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ICU Associates Inc.
Provides mystery shopping services nationally and private investigations in the state of
Nassachusetts.
http://www.icuassociates.com/
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Consumer Connection
Providing mystery shopping, customer service seminars and front line service employee training
programs.
http://consumerconnection.net/
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Mysteryshopomatic.com
Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer,
automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee
for access to these tools.
http://www.mysteryshopomatic.com/
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Volcano Scheduling Services
Provides scheduling and recruitment services to mystery shopping companies.
http://www.volcanoscheduling.com/
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Quality Eye Mystery Shopping
A UK-based company providing telephone audits, mystery shopping, website evaluations, and
competitor comparisons for the retail and public sector.
http://www.qualityeye.com/
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The National Center For Professional Mystery Shopping And Merchandising (NCPMS)
Provides project training for mystery shopping/merchandising companies, training and certification
for mystery shoppers/merchandisers, business referrals, resource and reference links, and
mediation.
http://www.justshop.org/
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Mysteryshopper.com.au Pty Limited
Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.
http://www.mysteryshopper.com.au/
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Mystique Shopper's Mystery Shopping Community
Discussion board to learn about, discuss and comment on mystery shopping and merchandising jobs.
http://www.mystiqueshopper.com/forum/
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Frontline Connections
Mystery shopping frontline services at outdoor recreation sites, facilities and offices.
http://www.frontlineconnections.com/
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The Kirandt Group, LLC
Offers mystery shopping and competitive intelligence services exclusively the casino gaming
industry.
http://www.kirandt.com/
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Feedback Plus, Inc.
Customized mystery shopping programs.
http://www.feedbackplusinc.com/
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C-Chex
Partners with retailers to ensure cashiers comply with age-restricted sales policies while
providing an objective view of operations.
http://www.c-chex.com/
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Barfly Consulting
A full-service mystery shopping and restaurant consulting firm. Barfly uses hospitality industry
professionals to conduct its shops.
http://www.barflyconsulting.com/
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Advanced Phone Ups
Telephone training and mystery shopping of all types of vehicle dealerships.
http://phoneups.com
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Guest Check
Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
http://www.theguestcheck.com/
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Service Alliance, Inc.
Provides mystery shopping services to a variety of industries throughout the United States.
http://www.serviceallianceinc.com
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MacPherson Mystery Shopping and Research
A British company specializing in worldwide mystery shopping and market research.
http://www.macphersonmysteryshopping.org.uk/
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eMysteryShopper
Independent review of website usability and efficiency from a customer's point of view. Online
application.
http://www.edigitalresearch.com/eMysteryShopper/
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FYI Video Mystery Shopping
Video Mystery Shopping specializes in new home shops.
http://www.fyivideoshops.com/
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Douglas Stafford International
Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video
and audio results online.
http://www.douglasstafford.com
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Checkout (UK) Ltd
A customized mystery shopper program using specialized secret shoppers with a video recorded
analysis.
http://www.the-mystery-shopper.co.uk/
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Customer 1st
Full service mystery shopping company providing on-line reporting for customer service evaluation.
http://www.firstpointresources.com/informationResources/products/customer1st/
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Quality Assessments Mystery Shoppers, LLC
Details how to become a customer and receive feedback on quality service, how to stimulate
word-of-mouth, and suggestive selling.
http://www.qams.com/
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Pacific Research Group
Services include mystery shops, site inspections, and phone surveys.
http://www.pacificresearchgroup.com
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National Shopping Service
Mystery shopping in America and Europe.
http://www.nationalshoppingservice.com/
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Westcoast Mystery Shopping
Specializes in serving smaller retail chains throughout North America.
http://westcoastmysteryshopping.com
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Premier Service
A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting
services across Canada, the US and Puerto Rico.
http://www.premierservice.ca
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Customer Service Perceptions
Website, telephone and on-site mystery shopping services. Online application. Employee surveys
and competitor price check services also available.
http://csperceptions.com/
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Kinesis CEM, Redefining the Customer Experience
Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups,
web-site pop up surveys, telephone interviews and customer feedback.
http://www.Kinesis-CEM.com
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CV Marketing Research Inc.
Full-service mystery shopping and market research company serving Canada and the US. Custom
designed customer service and satisfaction surveys, and secret shopping programs designed to help
businesses improve their critical customer satisfaction levels
http://www.cv-market.com
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Sonya's Mystery Shoppers
Has some current jobs, a polling area where shoppers can rate shopping companies, and a private
list of companies looking for shoppers (list is available for a fee).
http://mysteryshoppercentral.homestead.com/index1.html
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Mystery Shopper, USA
Sign up to be a shopper or inquire about using this business's services.
http://www.bmiltd.com/
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Mystery Surfing
Independent website usability evaluation service.
http://www.mystery-surfing.com/
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NetAnalytic
Internet customer experience, testing, measurement and interpretation.
http://www.netanalytic.com/shop.htm
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J. E. Lowery Professional Services Corporation
Customized mystery shopping services.
http://members.hometown.aol.com/investigator1950/myhomepage/index.html
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Shadow Shopper
Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper
employers.
http://www.shadowshopper.com/
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The Performance Edge, Inc
Mystery Shopping services. Customer Service Feedback. Online application.
http://www.pedge.com/
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Evaluation Systems for Personnel
Provides mystery shopping and sales training services. [Houston]
http://www.espshop.com/
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Berring HIne Consulting
Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
http://www.berring.co.uk/
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ServiceSense
Service evaluation programs and customer care consulting for restaurants, retail stores, service
businesses and call centers.
http://www.servicesense.com
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Northwest Loss Prevention Consultants
Restaurant, apartment and retail mystery shops. On line shopper application.
http://www.nwlpc.com
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Game Film Consultants
Video mystery shopping.
http://www.gamefilmconsultants.com/
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Video Stars Real Time Video Training
Hidden camera video captures real-time employee interactions to improve customer service, sales,
and other target areas.
http://www.videoeyes.net
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Shoppers, Inc.
Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and
surveys. Online application and shopper resource.
http://www.shoppercomments.com/
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A Step Above Service Evaluations, Inc.
Florida-based service evaluations to varied industries.
http://www.serviceevaluations.com
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Mystique Shopper LLC
Mystery shopping services to varied industries. Web-based reporting.
http://www.mystiqueshopper.com/
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Sinclair Service Assessments
Company provides mystery shopping services throughout the U.S. and abroad. Site includes a sign-up
area for shoppers.
http://www.ssanet.com/
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DSG Associates, Inc.
Myster shopping services to the retail food service industry. Online application.
http://www.dsgstars.com/
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Scholl Market Research, Inc.
Full service market research firm.
http://www.post1.com/home/marketresearch/
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Service Performance Group
Mystery shopper program designed to objectively measure employee customer service skills, sales
skills, product knowledge and other related criteria.
http://www.spgweb.com/
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A Closer Look, Inc.
Online mystery shopping services with resource links for shopper applicants. Online application.
http://www.a-closer-look.com/ACL/index.html
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Secret Sleuths
Services offered, staff, contact details, and shopper application.
http://servicesleuths.com/
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Business Evaluation Services
Business and retail on-site, telephone and customer feedback secret shopper services.
http://www.mysteryshopperservices.com/
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Consumer Research Group (CRG)
Mystery shopper consultant services to the retail industry.
http://crg2000.com/
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Mystery Shoppers Ltd.
Mystery shopping and customer service training and consultancy services. UK.
http://www.mystery-shoppers.co.uk/
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The Insight Group International
Provides food and beverage service evaluations and full property evaluations for hotels.
http://www.theinsightgroupintl.com/
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Mystery Shopping Providers Association
Trade association of mystery shopping providers and resource for shopper applicants.
http://www.mysteryshop.org
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Richey International
Quality management programs to enhance performance, measure product quality, and maintain brand
stature.
http://www.richeyint.com
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Barry Leeds and Associates
Offers a range of mystery shopping services with a core focus on the financial services industry
and service-oriented retail companies. Core competence is helping companies prevent
discriminatory and unfair sales practices.
http://www.barryleedsassoc.com/
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Power Information Gathering Services
UK business specializing in phone and personal visits, and mail and email inquiries to customer
service departments.
http://www.pigservices.co.uk/
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Amusement Advantage, LLC
Amusement park mystery shopping. Online application.
http://www.amusementadvantage.com/
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Retail Rapport Ltd.
Mystery shopping agency. List of services, details about applying, and contact information.
http://www.mysteryshopagency.com/
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Imaginus Training & Development Inc.
Mystery shopping, web shopping, training, motivational seminars, and focus groups.
http://www.imaginusinc.com/
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csmonitor.com - Shoppers spy on those who serve
Each week, as many as 500,000 amateur detectives rate firms on everything from cleanliness to
customer service.
http://csmonitor.com/2002/0528/p20s01-wmcn.html
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SNEAK PEAKms
Offers a variety of customized mystery shopper and caller services.
http://spbon.com/
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Do's & Don'ts
Tips for shoppers.
http://www.secretshoppercompany.com/PS_dos_donts.html
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Best Practices
Summarizes what a shopper should always do every time they shop.
http://www.secretshoppercompany.com/PS_best_practices.html
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Mystery Shopper Gets Paid to Snoop
Ahnie Costin summarizes some of her experiences as a shopper.
http://www.secretshoppercompany.com/CS-articles.htm
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Hilli Dunlap Enterprises
Services offered, contact details, and application to be a shopper.
http://www.dunlapenterprises.com/
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Mystery Shopping 411
Description of services offered. Shoppers may apply online.
http://www.mysteryshopping411.com/
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Michelson & Associates, Inc.
Description of the company and services offered. Apply online to be a shopper.
http://www.michelson.com/
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Marketing Systems Unlimited Corp.
Details about the company, services offered and how to become a shopper.
http://members.aol.com/mktsys/
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Green & Associates
News, articles, and mystery shopper details.
http://www.greenandassociates.com/
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Speedmark Information Services
Marketing services company that specializes in providing customized data collection for Consumer
Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper
application.
http://www.speedmarkweb.com/
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Reality Check Mystery Shopper
Shopper evaluations. Apply online.
http://www.rcmysteryshopper.com/
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Pinkerton Field Research Services
Customer service mystery shopping, marketing data collection and compliance audit programs. Apply
online to be a shopper.
http://www.pktnshop.com/
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Person To Person Quality
Provides transaction experience studies, mystery shopping, customer surveys, competitive
intelligence services, and special consulting services. Apply online to be a shopper.
http://persontopersonquality.com/
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Anonymous Shoppers and Assessments of Pittsburgh (ASAP)
Shopper evaluations of restaurant, fast food, retail, health care, insurance, banking, grocery,
automobile and sales and service. Online application.
http://www.ASAPittsburgh.com/
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Associate Consumer Evaluations Mystery Shopping
Offering customer service evaluations, exit interviews, and employee training with web access.
Resource for shoppers and online application.
http://www.acemysteryshopping.com/
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The Hotel Shopping Network
Provider of hotel mystery shopping and sales training services to the hospitality industry.
http://www.hotelmysteryshopper.com/
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The Premier Mystery Shopping Company
Information for businesses and shoppers, and an online application.
http://www.secretshop.com/
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Mystery Shopping Resources
Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of
links to free or inexpensive items.
http://www.volition.com/mystery.html
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Mars Research
Offers a wide variety of quantitative research studies, including mystery shopping and customer
surveys.
http://www.marsresearch.com/
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Sensor Quality Management Inc.
Mystery shopping services with either local residents or shoppers who have experience in a
particular industry. Information for clients; application form for prospective shoppers.
http://www.sqm.ca/
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SG Marketing Group
Company description, services offered, and online shopper application.
http://www.sgmarketing.com/
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National Shopping Service Network, LLC
Offers a variety of mystery shopping services.
http://www.mysteryshopper.net/
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Greet America Mystery Shopping
Conducts many types of evaluations and surveys across North America.
http://www.ga-mysteryshopper.com/
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Infotel
Serving retailers, restaurant/quick-serve, manufacturing and service industries with
custom-designed mystery shopping programs.
http://www.infotelinc.com/
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Mystery Shoppers Resource
Job leads and information. Updated often.
http://www.finitesite.com/ishopaz/
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The Secret Shopper Company
Offers a full range of secret shopping services, with reports tailored to motivate rather than
criticize. Online training required for all shoppers.
http://www.secretshoppercompany.com/
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Service Intelligence, Inc.
Provides actionable, real-time Internet-based mystery shopping and performance assessment across
all of North America.
http://www.serviceintelligence.com/
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A Customer's Point of View, Inc.
Mystery shopping services for retail, restaurants, transit providers, housing, living and care
facilities, entertainment facilities and health care providers. Online application.
http://www.acpview.com/
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Ardent Services, Inc.
Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries.
Online application.
http://www.ardentservices.com/
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Satisfaction Services, inc.
Providing customized quality and service evaluation programs (a concept of mystery shopping) to
restaurant, hospitality, retail, and service companies. Online service available.
http://satisfactionservicesinc.com
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Support Financial Resources, Inc.
Customer-driven mystery shopping and consultative services specializing in the financial services
industry.
http://www.serviceexperiences.com
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Jancyn Evaluation Shops
Secret shopping services used by the retail, restaurant and rental housing industry.
http://www.jancyn.com/
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Service Evaluation
Provides a comprehensive solution for keeping on top of the front line.
http://www.serviceevaluation.com
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Certified Reports, Inc.
Mystery shopping and market research surveys for financial, restaurant, retail and service
industries. Also offer proof-of-performance theatre audits. Online application.
http://www.certifiedreports.com
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Service Excellence Group
Provides customer service development through mystery shops, customer service/management/sales
training, personalized consultation, and a quarterly training publication. Find contact
information, list of services, and details for potential shoppers and clients.
http://www.serviceexcellencegroup.com/
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Mystery Shoppers
Evaluates customer service and quality control. News for potential clients and shoppers, contact
information, and details about the business.
http://www.mystery-shoppers.com/
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Shoppers Critique International
Provides independent customer service evaluations by using guest mystery shoppers to evaluate
employee performance. Details about services and industries served, mystery shopping details, FAQs
and contact information.
http://www.shopperscritique.com/
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Ath Power
Mystery shopper services catering to retail and financial services. Sales staff and management
training and market research. Online application.
http://www.athpower.com/
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The Genesis Group, Inc.
Customer service consulting company. Material for prospective and actual secret shoppers, details
for prospective clients, and contact information.
http://www.genesisgrp.com/
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Quality Consultants, Inc
Conducts mystery shopping and quality reports for restaurants and lodging facilities.
http://www.qualconsultant.com/
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ACRA, Inc.
Retail, restaurant, service, sales and entertainment complex mystery shopping. Online application.
http://www.secretshopacra.com/
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Webbtech Data
Quality assurance company specializing in mystery and comparison shopping.
http://webbtech.com/
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Sutter Marketing
Mystery shopping and compliance audits powered by Palm technology with digital photo
documentation. Website accessable data. Find details about the business, services offered, and
contact information.
http://Suttermarketing.com/
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Creative Image Associates
A consulting and training company specializing in assisting financial institutions to achieve a
successful sales and service culture. Training, evaluation, and incentive programs designed to
maximize employee performance.
http://www.creativeimage.net/
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Presence Quality Mystery Shopping
Specialists of network assessments.
http://www.presence.fr/
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Bare Associates International
Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept
programs also available. Online application.
http://www.baiservices.com/
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Retail Biz Consulting
Mystery shopping services. Apply online.
http://retailbiz.com/
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Performance In People Ltd
UK-based telephone and video mystery shopping services.
http://www.performanceinpeople.co.uk/
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Secret ShopNET
Mystery shopping services. Apply online.
http://www.secretshopnet.com/
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ITS (Incognito)
Offers assessment of customer service, call handling and sales skills through the implementation of
mystery customer programs. Specialising in the hospitality industry.
http://www.itsincognito.com/
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Market Watch
Mystery shopping company that seeks to maximize sales potential for retailers who want to increase
consumer satisfaction.
http://www.secretshops.com/html/home.html
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J.M. Ridgeway Co.
A market research and mystery shopping company providing national coverage.
http://www.jmridgway.com
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Shadow Shopper
Video mystery shopping company. Shoppers wear microvideo equipment to record interactions.
Services, press releases and news, dealers, and contact information.
http://www.theshadowagency.com/
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imyst
Mystery shopping, market research, and online surveys.
http://www.imyst.com/
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Schryver Enterprises. LLC
Develops and customizes training courses in customer satisfaction, and provides mystery shopping
services.
http://www.schryverenterprises.com/
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Shoppers' View
Provides mystery shopping on site and by telephone to the retail industry. Online application.
http://www.shoppersview.com/
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Customer Point of View
A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries
since 1985. Online application.
http://www.mindspring.com/~mysteryshopping/
Reviews Rating: Not yet Rated
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At Random Communications
Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and
competitive analysis services also available.
http://www.arllc.com/
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Count On Us
Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries.
Licensed investigators. Online application.
http://www.ucountonus.com/
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Check Mark, Inc.
Mystery shopper services to banking, restaurant, retail and entertainment sectors. Online
application.
http://www.checkmarkinc.com/
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Tenox Appraisal Systems
Customer satisfaction measurement specialists.
http://www.weshop4u.com/
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Anonymous Insights, Inc.
Marketing research firm that specializes in customer satisfaction programs. Online application.
http://www.a-insights.com/
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Hindsight
Business evaluations by mystery shoppers, customer service information collectors, local and US
national. Comparison graphs for managers.
http://www.hndsight.com/
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Second To None, Inc.
Full service mystery shopping solutions. Apply online.
http://www.second-to-none.com/
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IntelliShop
Wide range of mystery shopping services, on-site, telephone and web-based to the retail industry.
Online application.
http://www.intelli-shop.com/
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Shop'n Chek International
Mystery shopping and market research services for customer satisfaction measurement.
http://www.shopnchek.com/
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ServiceTRAC, Inc.
National and international mystery shopping and full service market research firm providing market
analysis, measurements and solution services.
http://www.servicetrac.com/
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Confero, Inc.
Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking,
restaurant and real estate. Online application.
http://www.conferoinc.com/
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ICC - Decision Services
Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs
customized to meet the objectives and budget of customers.
http://www.iccds.com/
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Internet Empowered Mystery Shopping
Audits performed by trained staff of over 4500 mystery shoppers throughout North America. Timely
reports available online within 24 hours of the audit.
http://www.servicecheck.com/
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