| Directory > Business > Customer Service > Software Querybot Systems
Automated knowledge base/interactive FAQ system, intended for small businesses.
http://www.querybot.com
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WEBB Interactive Services Inc.
Offers instant messaging software. (Nasdaq: WEBB).
http://www.webb.net/
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Parature
Provides Web-based software for online customer service, help desk and customer relationship
management.
http://www.parature.com
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eCare Support Interaction Software
Browser based customer interaction software that facilitates real time interaction between an
organization's help desk and their customers. Demos, white papers, and full product description are
also available.
http://www.netopia.com/ebusiness/products/ecare.html
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Q-go
Q-go offers customer communications software based on natural language technology. The site
provides detailed information on Q-go and what if offers.
http://www.q-go.com
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Kewill.FrontOffice
Kewill.FrontOffice the ultimate customer service toolkit, used in conjunction with your shipping
system, offers visibility and control of parcel shipments, tracking, delivery, and late or lost
package information.
http://www.kewill.com/products/frontoffice
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Intrinsic Business Solutions
CRM software for small to medium size business. Hosted and Stand alone solutions.
http://www.intrinsic-solutions.co.uk
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AyaNova Service Management Software
AyaNova will give you full control over your entire service department with features that will give
you the power to provide first class customer service while improving your bottom line.
http://www.ayanova.com
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Peregrine - Consolidated Asset and Service Management
Peregrine provides the enterprise software required to manage assets and streamline gloabl service
management opertations through a Consolidated Asset and Service Management solution.
http://www.peregrine.com
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Tree Management Systems, Inc.
Powerful customer management software for tree, lawn & landscape companies. Streamline your
business, increase sales, and make more money.
http://www.turftree.com
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Cloudgate Ltd.
Intelligent, two-way customer communication platform allows companies to create services and
marketing campaigns that coordinate multiple channels, including SMS/MMS, email, audio (IVR),
instant messaging (IM), and direct mail.
http://www.cloud-gate.com
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Ulysses CRM
Developer of service-centric customer relationship management and facilities management software
packages for small and medium companies.
http://www.qms-software.com
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ScandiaCom
Web based customer service database solutions for the high-end equipment manufacturers. Automated
escalation process and failure analysis reporting capabilities.
http://www.scandiacom.com
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Aestiva
Web-based solutions including help tickets, knowledge base, contact management, and email
management.
http://www.aestiva.com
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Knowledge Base
Multi-user system enhances self-service customer support, help desk operations, and document
management applications.
http://www.knowledgebase.net
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InstantService, Inc.
Provider of customer service software for live chat, email management, and self-help.
http://www.instantservice.com/
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FrontRange Solutions
FrontRange Solutions provides customer-centric software for the mid-market, including the HEAT
help-desk and the GoldMine CRM platform.
http://www.frontrange.com.au
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Lead2Sale
Lead2Sale provides businesses with CRM and customer service solutions.
http://www.lead2sale.com
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SupportSentry
SupportSentry provides hosted, cost effective web-based customer service software. Some features
include knowledge bases, email handling, and multiple site capabilities.
http://www.supportsentry.com/
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7Office
Customer relationship solution for small business. Features include contact management,
appointments, call reports, meetings, tasks, letter writing, mail merge campaigns, mailing labels,
and prospecting.
http://www.7office.com
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Qualté
Hosted helpdesk and live-chat solutions for small/medium sized companies.
http://www.qualte.com
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Kanisa Inc.
Knowledge-empowered customer service applications that automate the problem/resolution process and
make it easy for customers to find information on a firm's site.
http://www.kanisa.com/
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Vuechat
Web-based customer service solution with webcam video.
http://www.vuechat.com
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Charter Continuum
Customer relationship management with software for handling customer feedback ensuring customer
retention.
http://www.charter-uk.com
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Skywire Software
Answer Suite provides a robust suite of customer service applications consisting of knowledge
management, Web self-service, case management and desktop discovery tools that automate the problem
resolution process and make it easy for customers to find information on your Web site.
http://www.skywiresoftware.com/Pages/Functions/CSSuite.aspx?s=cssuite
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GWI Software
Customer service software provider for businesses.
http://www.gwi.com/
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eAssist
Customer care software and services that enable companies to provide service by responding to
incoming customer requests over any communication channel.
http://www.eassist.com/
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Sparta Systems - TrackWise
Track problem reports, complaints, service calls, requests and action items.
http://www.sparta-systems.com/
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Advanced Feedback
Online feedback management solutions designed to help corporations and individuals to simplify
information collection and analysis.
http://www.activefeedback.com/af/
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Novavox - International
Company offers computer/telephony integration (CTI) solutions for home and business. The Smartphone
product line offers Windows-based unified messaging and automated call processing.
http://www.novavox.com/
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Precision
Developer of help desk solutions.
http://www.pcaonline.com/
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Davox Corporation
Provides customer interaction management desktop solutions to the financial, airlines, telecom, and
utilities industries.
http://www.davox.com/
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Primus
eService software for eBusiness. Enables companies to effectively manage all points of contact with
their customers and create real value with every customer interaction.
http://www.primus.com/default.asp
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EDI Specialists
We have assisted the largest to successfully convert and maintain an accurate supply chain.
http://www.geocities.com/EDImember/index.html
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NetCall Telecom
Customer response solutions for e-commerce, WAP and digital, real time, one-on-one communication
service, no software or hardware required.
http://www.netcall.com/
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Blue Pumpkin Software
Call center workforce management scheduling and forecasting software for customer contact centers
and inbound sales call centers
http://www.blue-pumpkin.com/
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Lynk Software
CRM software to enhance customer relations, tracking, complaints and quality assurance issues and
corrective actions. Fully web enabled.
http://www.lynksoftware.com/
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Chordiant Software
Customer Relationship Management (CRM) applications tailored for today's dynamic e-business
environments, using a unique approach to create a single view of the customer across the
enterprise.
http://www.chordiant.com/home.html
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Practical Solutions Inc.
Offers a comprehensive software package for service industry companies.
http://www.theServiceSolution.com
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WonderDesk
Web based help desk software that offers management for your customer service and technical
support, handles your ticket tracking, problem reporting and call statistics.
http://www.wonderdesk.com
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EContacts
Provides software and services for e-mail marketing and customer relationship management, allowing
customers to send targeted e-mail to virtually anyone.
http://www.econtacts.com/
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