| Directory > Business > Telecommunications > Call Centers > Products and Services > Consulting Zici
Provides call accounting solutions, call centre management and corporate directory solutions.
http://www.zici.net/
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TalkTactics
Provider of online technology products aimed at maximizing the performance of existing and planned
call centres. Offering call recording solution that integrates with online agent evaluation
product.
http://www.talktactics.com
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Johnson Solutions Group
A company specializing in training (development and delivery), documentation, and quality
assessments for companies with call center and administrative departments.
http://www.johnsongroups.com/solutions
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Inbound Call Center Services
Offers free consulting on locating the best service provider for your inbound call center needs.
http://www.inbound-call-center-services.com
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Do Not Call Protection, Inc.
Automatic do not call list compliance for call centers. Do not call list protection advice
provided.
http://www.do-not-call-list.biz
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Florida Corporate Training Center
Offers Call Center Training for Telemarketers, Customer Service Representatives, and Call Center
Managers.
http://www.call-center-sales-training.com
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Janus Solutions and Consultants
Software, engineering and staffing consulting.
http://www.consultantjspl.com
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BPA International
Offers call center consulting and services. Features staff training, mystery shopping, call center
performance management and customer satifaction surveys.
http://www.bpaworldwide.com
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ACM Diagnostics
Developer of software and analytic tools for modeling call and email handling and for training
contact center supervisors and managers. Based in Sydney, Australia.
http://www.acmdiagnostics.com
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MRL Telnet
Performs planning, development, fulfillment and implementation for call center and operations
oriented businesses.
http://www.mrltelnet.com
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ExperiaGroup LLC
A management consulting firm solely dedicated to improving customer service quality in contact
centers and help desks. Offers a range of assessment & planning, skill development, and
consulting services.
http://www.experiagroup.com
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XAct TeleSolutions
Provides communications and call handling solutions through digital call center technology,
internet integration, targeted business objectives and improving customer relationships.
http://www.xactservices.com/
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Sales & Service Level Associates
Customer care call center company specializing in developing and delivering customer care and sales
training programs, evaluating center processes, and implementing effective procedures - all unique
to your business.
http://www.s2la.com
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Lieber & Associates
Chicago-based consulting firm with focus on enhancing and integrating call centers in order to
increase sales and improve customer service.
http://www.lieberandassociates.com/
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RSA Teleservices
Offers consulting and support services in the development of contact centers for both offshore call
center operators and North American corporations, looking to outsource their call center
requirements.
http://www.rsateleservices.com/
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CCIT Staffing Services
CCIT Staffing offers Fortune 500 employers the best qualified call center candidates.
http://www.ccitstaffing.com/index.html
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Tele-Centre Assist Inc.
Providing all services needed to develop, produce and implement direcft response, business
development, help desk and customer service initiatives.
http://www.tcaconsulting.net
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Help-Line
Offers IT support structures for call centers including help desk and hot-line. Consulting services
for value-added call centers of large corporations. Corporate headquarters in France. Website in
both French and English.
http://web.helpline.fr/en
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Berring Hine Consulting Group
Consulting firm works with public sector organisations to improve their service delivery. This
includes helpline and call-centre services, the development and implementation of customer-facing
business models and complex market research with customer and stakeholder consultation programmes.
http://www.berring.co.uk
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Advanced Call Centre Consulting
Offers contact centre technology and workforce management consulting. Features project management,
strategic planning, cost benefit analysis and cost reduction studies.
http://www.accs-consulting.com
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Third Wave Solutions
Call center consulting, business analysis, quality audit services, telemarketing, predictive
dialers.
http://third-wave.net/
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Outsourcing India Inc.
Provides assistance in establishing call centers throughout India.
http://www.geocities.com/outsourcingindiainc
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FurstPerson
Consulting firm specializing in helping call centers find, hire and keep top performers by
integrating recruiting and staffing experience with selection and assessment science.
http://www.furstperson.com/
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Barbara Burke & Associates
Professional speaker and trainer of customer service supervisors and staff to improve call center
performance through development of a sales culture.
http://www.barbaraburke.com/
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Contact Center Professionals, Inc.
Independent consultants specializing in call centers, contact centers and customer relationship
management (CRM).
http://www.ContactCenterPro.com
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Virtacom, Inc.
International contact center consultancy specializing in helping clients select the most
appropriate technology solution or upgrade, plan and prepare for a successful implementation.
http://www.virtacom.com
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The Hamilton Management Group
Contact center consulting firm specializing in strategic planning, process optimization, agent
scheduling, enhanced technology utilization and supervisor training.
http://www.hmgconsulting.com
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Applied Computer Telephony Ltd.
Canadian consulting firm with focus on web enabled and IP-based multimedia contact center
applications. Specializing in computer telephony integration, IP telephony, CRM and eBusiness
consulting services and training.
http://www.act-canada.com
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Sagess, Inc.
Consulting and managed services firm offering contact center and telecom infrastructure solutions.
Areas of focus include contact center assessment, benchmarking, design, technology acquisition.
http://www.sagess.com/
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Sage Interactive
Canadian firm offering consulting services for inbound and outbound call centers. Focus includes
facility design, technology solutions, customized software, staff assessment and training.
http://www.sageinteractive.net
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Harrington Consulting Group, Inc.
Operations consulting company specializing in customer contact management and call center
engineering. Services include site selection analysis and resource management.
http://www.harringtonconsultinggroup.com
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Maximum Network Solutions
UK call center consultancy specializing in statistical analysis and reporting, CTI/IVR integration,
disaster recovery planning, technology tools assessment and call center design.
http://www.maximumlimited.com/home.htm
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Gail Woodgate Consultancy
Consultants for contact/customer service centres including set up, evaluation, training and
benchmarking for contact centre based sales and service delivery.
http://www.users.bigpond.com/gwcpl/
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Creek Point Solutions
Provides Help Desk and Customer Relationship Management (CRM) solutions.
http://www.creekpointe.com
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DNC Solution Inc.
Call center compliance consulting for all federal, state and Direct Marketing Association
do-not-call lists as well as in house lists. Offering list scrubbing services against state
mandated do-not-call lists.
http://www.dncsolution.com
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GDS Communications, Inc.
Call center consultants offering training, scripting, programming and reporting services. Special
expertise with Nortel Symposium call center server product.
http://www.callgds.com/
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The Primas Group
Consulting team of call center professionals specializing in design, IVR systems development,
automatic call distribution (ACD) and computer telephony integration (CTI).
http://www.primas.net
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VorTecs
Business and technology consulting firm, offering professional services to the contact center and
customer relationship management marketplace.
http://www.vortecs.com/
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Customer Solutions Group
Consulting firm specializing in inbound and outbound customer contact centers. Areas of focus
include process re-engineering, staff training and development, contact center startups and best
practice reviews.
http://www.askcsg.com
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CC Associates Call Centre Consultancy
Call center and contact centre specialist consultants dealing with operations, multi touchpoint
interaction networks and customer relationship management in the UK.
http://www.cc-associates.net/
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The Northridge Group, Inc.
Offering consulting services for call centers including assessment of technology tools, best
practices and benchmarking, call handling processes and procedures, customer retention strategies.
http://www.northridgegroup.com
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CCT Group, Inc.
Provides call center consulting services focused on operational and service needs.
http://www.cctgroup.com/
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Call Center Ideas
Call center consultants specializing in increasing productivity, updating systems and technology
and implementing morale building strategies.
http://www.callcenterideas.com/
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Customer Relationship Metrics
Produces customer relationship management research. Allows call centers to take their business to
the next customer service delivery level.
http://www.metrics.net
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Angel Infinity, Inc.
Call center and help desk best practices consulting offered as well as software development and
Lotus Domino administration consulting.
http://www.angelinfinity.com
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M&C Associates
Providing knowledge, experience, and counsel in support of call center services.
http://www.m-cassociates.com
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Optium
A consulting company that delivers professional services, experience and practical tools to support
the effective business and operational performance of contact centers.
http://www.optiumgroup.com/
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Sandra Steen & Associates, Inc.
Training and consulting firm specializing in the call center industry.
http://www.sandrasteen.com/
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Aspect
Consulting firm specializing in call center operational reviews and system selection studies.
http://www.aspect.com/
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NWServices, Inc.
Offering call detail information to inbound call centers.
http://www.phonedetail.com/
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The DeGarmo Group, Inc.
Specialists in call center human resources issues.
http://www.degarmogroup.com/
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The Radclyffe Group, LLC
Performance improvement consulting firm that assists call center organizations with strategic
planning.
http://www.radclyffegroup.com/
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Intervox Group
A management and technology consulting firm specializing in call center and customer relationship
management solutions.
http://www.intervoxgroup.com/
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eTeleSource
Call center consulting firm specializing in outsourcing.
http://www.etelesource.com/
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Contign
Call center outsourcing constultants.
http://www.contign.com/
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TeleSolutions Consulting
Full service training and business consulting company, serving the call center industry and
telemarketing businesses.
http://www.tsc-online.com/
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Vocal Laboratories Inc.
Through our pool of thousands of panelists, we test and provide important feedback on the
effectiveness of your contact center representatives, voice response system, or speech recognition
application.
http://www.vocalabs.com/
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Amtech Marketing, Inc.
Provides performance improvement, turnover reduction, training, technology selection, and
management recruitment.
http://www.amtechmarketing.com/
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Incoming Calls Management Institute
An international training and consulting firm, providing educational seminars and materials for
managers of incoming call centers.
http://www.incoming.com/
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InRound Innovations Inc.
Company offers products and services for contact centers and call centers. Areas of focus include
workforce management, training, customer relationship management and quality observation. Company
based in Ottawa, Canada.
http://www.inround.com
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A.G. Smith Call Center Consulting and Training
An independent consulting firm providing business services in call center consulting and general
telecom consulting.
http://www.agsmithconsulting.com/
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Oetting & Company
Consultants in call center and teleservices design and operations for advanced marketing solutions
and applications.
http://www.oetting.com/
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WesBol E-Solutions Inc.
Provider of call center consulting services including technology assessment, staff training, call
flow management and reporting.
http://www.wesbol.com
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ITES Alliance Advisory
Provides consulting to companies on matters such as call center outsourcing, technology, networking
and alliance management with focus on cost reduction.
http://itesa.com
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Call Center Learning Solutions (CCLS)
Specializes in skills training for call center agents and managers through various online courses
and e-books.
http://www.callcentertraining.com/
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