| Directory > Business > Telecommunications > Call Centers > Products and Services > Software OfficeWatch
A call accounting solution designed to monitor call volume and employee productivity.
http://www.metropolis.com/call.html
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Information Access Technology
Provide established predictive dialing and interactive communication software for the call center
environment
http://www.iat-cti.com
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synTelate
Desktop customization, campaign management and scripting software, supporting customer service,
retentions and telemarketing.
http://www.syntelate.com
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AMTELCO
Offers a range of web-enabled software specifically focused upon call center operations
http://www.callcentersbyamtelco.com
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Cacti Inc
A range of solutions for continuous and selective contact recording, with data analysis
functionality
http://www.cacticom.com
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Witness Systems, Inc.
Provides recording and analysis software designed to enable customer contact centers within a
company to record and evaluate interactions through multiple communications media, such as
telephone and Web chat. (Nasdaq: WITS).
http://www.witsys.com/
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XETA Technologies, Inc.
Provides equipment and after-market services for both voice and data applications; Sells and
services call accounting systems to the lodging industry. (Nasdaq: XETA).
http://www.xeta.com/
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AUTHTEL
Provides permission solutions for the telemarketing industry. Enables telemarketers to recapture
prospects lost to federal and state Do Not Call registries.
http://authtel.com
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Strategic Computer Support, Inc.
Offering contact center technology for inbound, outbound, and fully blended customer contact
centers.
http://www.strategicinc.com
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Zeacom
Producer of customer call center and telephony integration software.
http://www.zeacom.com
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Teltone Corporation
Providing software to enable remote workers to have seamless access to the corporate corporate
telecommunications facilities.
http://www.teltone.com/
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UtilCall
Call center software utilities.
http://www.utilcall.com/
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FocalPoint
Call center wallboard software for supervisors and agents broadcasting real-time call center
statistics, custom messages and alerts. View demo, features and pricing of desktop wallboard
software.
http://www.focalpointstats.com
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G3 Nova Technology
Provides test tools, development and testing services for call centers, communication networks and
network devices.
http://www.g3nova.com
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Collaboration Technologies
The Realise Computer Telephony server provides complete inbound call handling, predictive dialing
and unified messaging solutions integrated with all leading PBXs.
http://www.collaborationtechnologies.co.uk
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Performix Technologies
Offering Emvolve Performance Management contact center software. Utilizes statistical information
on actual employee performance to drive productivity. Software allows agents to view their own
performance online and compare against pre-set targets.
http://performixtechnologies.com
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NBX Software
Industry specific software solutions for use with 3Com's NBX Voice System. Provider of call center
software and help desk management tools.
http://www.nbxsoftware.com
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Exorus Voice Website Communications
Provider of instant callback tool for CRM aimed at improving customer loyalty.
http://www.exorus.com
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Genesis Systems
Offers call accounting software including telephone reporting, management and tracking for hotels,
911 call centers and general business.
http://www.buygenesis.com
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KGA
PC-based training and assessment programs for call centers as well as legal, medical, technical and
other industries.
http://www.ckga.com/
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Wicom
Creator of software for call centers that allows inbound calls for agents to be physically
distributed while providing centralized service. Program provides multi-channel, unified queuing,
prioritizing and routing.
http://www.wicom.com/
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Rockwell FirstPoint Contact
Software provides complete customer contact solutions supporting multiple channels including voice,
e-mail, web, wireless and VoIP.
http://www.rockwellfirstpoint.com/
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Avotus
Offering software designed to help call center managers and supervisors control Nortel Networks
Meridian 1 system. Product aims to reduce the number of abandoned calls and optimize staffing
levels.
http://www.avotus.net
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Custom Software Solutions
Developer of Khronos, a time and motion study software tool for use in incoming and outgoing
call/contact centers and other industries.
http://www.softwareontime.com/
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Odesoft Software
Software solutions for call centers and contact centers. Offering end-to-end solutions including
IVR and VoIP with focus on web application and software development.
http://www.odesoftsoftware.com/
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C3Gatway Products: ContactIP
ContactIP call center software provides real-time, interactive audio and video interactions between
customer and agent. Also offers collaboration tools and systems through ASP and/or license-based
models.
http://www.contactip.com/
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Logiciels Action, LogAct Software
Builder of software designed to manage all operations of a telephone answering service (TAS) from
inbound call routing to customer billing. Company headquarters located in Canada.
http://www.logicielsaction.com/
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Xentrax
Automated solutions for the Canadian contact center and call center market. Products include
software, hardware and service solutions for management and monitoring.
http://www.xentrax.com/
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Centergistic Solutions
Offers software designed to gather data from multiple sources including call center ACDs and
present this information in dynamic, functional formats.
http://www.centergistic.com/
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PanaLog Software
Provides call accounting and call management software for all Panasonic digital and analog (KX-T)
telephone systems.
http://www.panalog.com
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Altitude Software
Call center software enables integration of both self-service and assisted customer interactions
across voice, email and web channels. Offices located worldwide.
http://www.altitude.com
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Bard Technologies
Developer or callLAB pc-based software for testing call center behavior with call-by-call
simulation technology. Used for strategic analysis and workforce management. Demo version
available for download.
http://www.bardtech.com
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Lagan Technologies Ltd.
Customer Relationship Management (CRM) software solutions aimed at the telco and banking markets.
http://www.lagan.com/
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Digisoft Computers
Scripting software for call centers.
http://www.digisoft.com/
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Data Collection Resources
Monitoring and agent evaluation software.
http://www.monitoringmadeeasy.com/
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Concerto Software, Inc.
Comprehensive software and services for customer interaction management.
http://www.concerto.com/
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Professional Telecommunications, Inc.
Distributor of business management solutions for the call center industry from workforce management
software to call logging and speech recognition IVR and voice mail systems.
http://www.ptelinc.com
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InVision Software AG
Workforce management software for customer contact centers.
http://www.invisiononline.com/
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Engage Technology
Specializes in Computer Telephony and E-Commerce solutions software.
http://www.engagetechnology.com.au/
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JBGL Technological Innovation Group Inc.
On hold music and message digital announcer. Multilingual and multi-channel Windows system with
remote download capabilities.
http://www.radio1.ca/
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ISx, Inc.
Provides Directory Assistance software for telecommunications call centers.
http://www.isxinc.com/
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e-talk Corporation
Call center and help desk software to aid monitoring and evaluation.
http://www.e-talkcorp.com/
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CenterForce Technologies, Inc.
Web based call center management tools.
http://www.cforcetech.com/
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Perimeter Technology
Provider of management information systems for centrex-based automatic call distribution systems.
http://www.PerimeterTechnology.com/
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Presence Technology
Call center software allows all interactions with clients to be unified in a single queue to
maximize the profitability of each contact independent of the channel.
http://www.presenceco.com/index.html
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Callscripter
Workflow management software for contact centres. Allows call scripts to be written in minutes by
non-technical users. Includes screen popping and full reporting suite. UK-based company.
http://www.callscripter.com
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Envision Telephony
Call recording and monitoring systems to meet the agent training, evaluation and survey needs of
customer call centers.
http://www.envisiontelephony.com/
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Portage Communications
Software tools for forecasting and staffing.
http://www.portagecommunications.com/
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Trio AB
Software solutions for corporate telephony and value-enhancing call management. TeleVoice product
line for customer support and contact center applications; integrates incoming calls, email, voice
mail, web and fax.
http://www.trio.com/
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Noetica
Developers of call centre and customer interaction management software. Offering products such as
Synthesys and NoeticaCR for callflow, scripting, CTI, inbound/outbound call handling and e-forms.
http://www.noetica.com
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Coordinated Systems, Inc.
Providing software for agent monitoring and call recording.
http://www.csiworld.com/
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Ansapoint Call Center Software
Provider of online workforce management tools for forecasting agent staffing requirements at call
centers.
http://www.ansapoint.com
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Database Systems Corp.
Provider of call center technology including software, predictive dialer systems, and web
development products.
http://www.databasesystemscorp.com/
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