| Directory > Computers > Software > Help Desk > Browser Based Eden Corporation
Features general help desk, project management, asset management, issue tracking, sales management,
and IT project and resource management.
http://www.eden.com
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Questeq Support System
Hosted and outsourced editions, email ticket submissions, automated email responses, phone
submissions, Crystal Reports, geared for educational environments.
http://www.k12supportsystem.com
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HelpDesk Pro
Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database
management, automated call queue.
http://www.helpdeskpro.net
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ThinMind
A fully integrated web based software suite for expense reporting, issue tracking, project
management, and timesheet reporting.
http://www.ThinMind.com/Sales/Issue.htm
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Cynergy Active Ticket
Includes active ticket, business contact manager, applications server and software hosting.
http://www.cynergysoftware.com
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Trouble Ticket Express
Open source web based help desk system written in Perl for Unix and Windows servers.
http://www.troubleticketexpress.com
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CoreDesk
Provides an internet based open source help desk software in a hosted and managed environment.
http://www.coordinated.co.za/Software/Help_Desk_Software/index.php
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Phoenix Call Manager
Software for help desks, customer service, inquiries etc. Phoenix Call Manager is a web-based
package which keeps your staff and customers informed wherever they are.
http://phoenixcallmgr.com
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Angel Desk
A web-based help desk system with email integration, including multi-language support, a plugin
system, staff departments, staff permission settings and a template system.
http://wilsonprograms.com/
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CRMdesk
Automates online customer support and knowledge base creation through the Internet.
http://www.crmdesk.com
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inTouch Web Desk
A free online web desk and trouble ticketing System, with a buildable Knowledge Base and multi
language support.
http://www.intouchmedialtd.com
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E-Business Application Suite
Use open source technology and provide online business applications, which include: Customer
Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation,
Invoice/Billing.
http://www.ebsuite.com
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iQHelpDesk
A browser based help desk and asset management set, with optional customization offered.
http://www.iquate.com
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GoToAssist
A web based managed service that enables support centers and help desks to rapidly and seamlessly
deliver virtual on-site support.
http://www.GoToAssist.com
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Bankoi HelpDesk Software
A fully featured browser based helpdesk/email management application designed to streamline the
operation of managing emails or support requests.
http://www.helpdesk-software.ws
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DeskPRO.com
An integrated script to manage customer sales and support. Uses a MySQL database-backend and has
flexible implementation.
http://www.deskpro.com/
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Infra Corporation - Web-Based Help Desk Solutions
Web based help desk software for automating business processes across global enterprises.
http://www.helpdesksys.com/
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FootPrints Web-based Help Desk
FootPrints Helpdesk provides web-based problem resolution software that includes call center
management, knowledge bases, support task automation, and self-help options.
http://www.unipress.com/footprints/
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SupportWizard
Software for Web based customer support, escalation and bug tracking.
http://www.iscusa.com/
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OmniWorks Webdesk
An industry standard internal and external helpdesk written in ASP and customised for the Internet.
http://www.omniholdings.co.za/webdesk.asp
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Ezyhelpdesk
A fully featured online help desk system comprising descrete sections for the clients, staff and
administrator.
http://www.ezyhelpdesk.com
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Seeker
A multi-functional feature strong help desk, which includes queue, workload and workflow management
functionality.
http://www.prophecy.co.uk
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osTicket Open Source Project
A simple and lightweight support ticket program designed to be easy to install and setup. It is
also completely free.
http://www.osticket.com
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Help Desk Suite
Provides a web based customer service solution for a website to manage support requests and to
publish self service knowledge bases.
http://helpdeskllc.com
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Support-Works
Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA
management, automated reporting and knowledge base.
http://www.support-works.com/products/index.php
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Avensoft PT-HelpDesk
Web-based multi-functional help desk software.
http://www.avensoft.com/pthd.html
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VersaSRS
Web based, .Net helpdesk/service request software. Tracks service requests, product support issues
and IT Help Desk incidents.
http://www.versadev.com/
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Proverbs
A web based IT help desk which includes trouble tickets, problem history and a system FAQ.
http://helpdesk.proverbs.biz
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Tenrox Incident Management
Business process management software for help desk, change management, bug tracking, issue
tracking, incident management, and process tracking.
http://www.tenroxissuetracking.com/
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Yudo
A free ASP based support and trouble ticket system, including instant download.
http://www.freedesk.it
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HelpCORE
IO Software's HelpCORE is an online web-based helpdesk and servicedesk management tool.
http://www.io-software.nl
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OTRS
An Open source Ticket Request System with various features to manage customer telephone calls and
e-mails.
http://otrs.org/
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LiveTime Software
Provides real-time management reporting and problem resolution.
http://livetime.com
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Parature
Provides Web-based software for online customer service, help desk and customer relationship
management.
http://www.parature.com
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HelpLine Incident Management
A customizable help desk for support personnel and customers (both internal and external). Includes
SLA management and bespoke notification.
http://www.badgernt.co.uk/helpline.shtml
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Orange Computers
Offers an online help desk service from the developers servers.
http://www.orangecomputers.cc/
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TSC2 Help desk
A help desk offering tracking and asset management functionality.
http://www.kabsoftware.com/tsc2/index.html
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Eden Communications
The Eden Help Desk is a sophisticated web based help desk management system, including help ticket
tracking and reporting, and end user self-help.
http://www.edenhelp.com
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Elation Technologies
US based implementer of HEAT software for help desk and customer service.
http://www.elationtech.us
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HelpDesk System
Help desk specifically for recording and monitoring requests for repairs or other works at
properties.
http://www.helpdesksystem.co.uk/
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IssueTrack
Help desk and issue tracking software with knowledge base, email notification and escalation
functionality.
http://www.issuetrak.com
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Help Desk Software
Web-based Help Desk Software for telephone and e-mail support.
http://www.herontechnology.com
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AthenaRMS
Request management system produced with HTML and PHP. Designed to be is easily scaled, and handles
input from any web form and email.
http://athenarms.com
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DapperDesk
Offers an online, customizable help desk solution, which works on both Linux and Windows servers.
http://dapperdesk.com/
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PerlDesk
Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.
http://www.perldesk.com
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Deskant
Describes an online help desk solution with self building faq knowledge base.
http://www.supportant.com
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RightNow Technologies
Automate online technical support, customer service, and knowledge building for Web-connected
businesses and organizations.
http://www.rightnow.com/
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SSF Consulting
Offers Web+Center, a browser based internal/external help desk and contact management system.
http://www.ssfconsulting.com
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Kettera Software
Describes a tool that allows websites to interact with visitors without using pop-up windows, page
reloads or links to form pages.
http://www.kettera.com/home/
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Freedom Communications
Supports capturing, tracking, and graphical reporting. Also provides brandable customer portals for
automated request entry and self-help.
http://inet-help-desk.com/
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Fenestra AnswerDesk
Offers web-based automated support solutions for IT management, customer care and call centres.
http://www.fenestra.co.uk/Helpdesk/HELPDESKSTORY.HTML
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Broad Daylight, Inc.
Provides software that enables companies to answer questions more efficiently via the Web and
reduce inbound electronic mail and phone calls.
http://www.broaddaylight.com
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World Desk Pro
Customizable help desk based upon the Microsoft .Net Framework.
http://www.worlddeskpro.com
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AI-Reply.Com
Offer help desk, referral tracking and customer support systems.
http://www.ai-reply.com
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TicketXPert.NET
Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation.
http://www.ticketxpert.net/estart.aspx
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Virtual Support Office
Extensive description of a browser based help desk which includes support request tracking, staff
time and task management, and live support rooms for staff to customer direct interaction.
http://www.virtualsupportoffice.com
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Modern Thinking Inc
Offer an application for tracking and managing both customer support issues and internal work
items.
http://www.modernthinking.com
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The PHP Support Desk
An online and customizable PHP based customer support system.
http://www.phpsupportdesk.com
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Business Resources Online
Background, and information about help desk software.
http://www.business-resources.net/help-desk-software/
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Delta Scripts
Web-based PHP and MySQL support ticket system.
http://www.delta.co.uk/
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Support.com
Provides helpdesk software, call center operations, enterprise resource planning, and knowledge
management systems.
http://www.support.com
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Soffront
Offers fully web-enabled and fully customizable helpdesk software.
http://www.trackhelpdesk.com
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Incident Monitor
Advanced helpdesk software which integrates conventional phone service with a fully enabled web
service with wireless support, skills based routed environment, inbound email routing and service
level management.
http://www.monitor24-7.com/
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Infra Corporation
Help desk and change management (web-enabled) software used by government and corporations around
the world.
http://www.infra.com.au
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Footprints Helpdesk From Unipress
Completely web-based issue management and helpdesk software tool for small to mid-sized businesses.
http://getfootprints.com
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CDN Systems
Web-based help desk software with Microsoft Access and MS SQL integration.
http://www.cdnsystems.com
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ServiceWare
Internet-based, knowledge-driven solutions that map to any business need in the customer-focused
enterprise.
http://www.serviceware.com
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LansUnlimited HelpDesk
Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both
client and helpdesk managers. Provides online demo.
http://www.LansUnlimited.com/about_helpdesk.htm
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Taskman Pro
Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be
requested online with email based notification.
http://www.darasoft.net
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WebTTS
Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the
helpdesk, system admins, and network engineers in mind.
http://www.gashalot.com/software/webtts/
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WonderDesk
Organize and track support e-mail calls with help desk software.
http://www.wonderdesk.com/
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TeamShare
Develops 100% web-based customer support software solution.
http://www.teamshare.com
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HelpSTAR Software
Provides a flexible workflow, an interactive web interface, auto-email notification, and additional
support for medium to large helpdesk environments.
http://www.helpstar.com
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Softrilogy Helpdesk
Windows client software providing basic tracking, configuration and reporting functionality.
http://www.softrilogy.com/hd.htm
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e11 Help Desk
Online solution offering customer relationship management through email, web forms, self help, live
chat, phone, fax, and letters.
http://www.e11online.com/
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Serio
Offers helpdesk software with change management, SNMP network auditing and monitoring.
http://www.seriosoft.com
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KnT Solutions, Inc.
Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and
knowledgebase functionality.
http://www.kntsolutions.com
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Ticket Logger
Described a web-based (PHP) help desk / support line ticketing system. Both support technicians and
end users are able to log tickets to a MySQL database.
http://ticketlogger.com
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Kayako Web Solutions
Browser-based help desk software with large spectrum of features, including support ticketing,
knowledge base, and trouble-shooter.
http://www.kayako.com
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Cerberus Helpdesk
Browser-based email management and trouble ticket system.
http://www.cerberusweb.com/
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Help Desk Assistant
A web-based application that allows to track support issues via a Microsoft web server.
http://www.electracode.com/hda/hda.html
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GroupSoft Systems
Browser based help desk application including call tracking, asset tracking, knowledge base,
project management and full support for Notes.
http://www.groupsoft.com
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Indy Help Desk
Provides web based software written in ASP. Also provides custom service and support for small to
medium sized businesses in the Indianapolis area.
http://www.indyhelpdesk.com
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Applied Innovation Management
Provides a suite of Web-based software including a help desk, asset management, bug tracking, and
sales contact management systems.
http://www.innovate.com/
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AskIt Systems
Offers an outsourced, Web-based customer service system that learns from the customer's questions.
http://www.askit.com
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Sitehelpdesk
Helpdesk software with options for software and hardware inventory management.
http://www.sitehelpdesk.com
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Liberum Help Desk
Free, web based help desk software written in ASP. Offers email notification and reporting
features.
http://www.liberum.org
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ISIS Helpdesk
Web based job tracking and asset management software.
http://www.cis.net.nz/helpdesk/
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Spectrum Research
Introduces the developers of the web based Spectrum HelpDesk customer support system.
http://www.spectrum-research.com
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ScorpioSoft
Virtual Help Desk is a 100% web based application that allows a company to manage their internal
and external users, development(engineering) and QA team with one integrated application.
http://www.scorpiosoft.com
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Hostedware
Affordable web-based help desk application and database.
http://www.hostedhelpdesk.com
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Big Web Desk
Completely Web-based help desk, ticketing service, and request management software.
http://www.bigwebdesk.com
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AmberCat
Web-based and desktop software for internal and external help desks, customer service, and
facilities management.
http://www.ambercat.com
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Revelation Help Desk
Web based helpdesk software features call logging, tracking and escalation, time reconciliation,
asset management, integrated accounting and reporting. Fully customizable with several optional
modules.
http://www.revelationhelpdesk.com
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