| Directory > Computers > Software > Help Desk > Information Technology ITSupportTracker
A web-based IT help desk application that will help manage customer requests and track ticket
resolutions.
http://simanage.com/software/ITSupportTracker
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Generation21
Corporate knowledge management and e-learning software, training systems and solutions.
http://www.generation21.com
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Cognitor Inc.
InteligineAnswer is an advanced problem resolution and knowledge management application for
customer service, field service and repair, internal and external help desks, technical support
groups, and technical assistance centers.
http://www.cognitor.com/
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Arikus Inc.
Information management systems specifically designed to increase work-flow and promote high ROI.
http://www.arikus.com/
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Severity One
An internal help desk providing a communication resource between the IT development team, internal
clients and external IT support resources.
http://www.severityone.com.au/
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Help Desk Source
Provides information and opinion on help desk solutions and platforms.
http://www.helpdesksource.com
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TriActive
Provides an approach with which trouble ticket functions are integrated with the users most recent
system inventory information.
http://www.triactive.com/products/help_desk.html
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Auxilor
Help desk technology and services for internal IT departments of mid market companies and
institutions.
http://www.auxilor.com
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InnDevelop Technologies
Offer InfoExpress, an IT-management system inclusive of Helpdesk functionality, but also embracing
tasks like warranties, service contracts and software license control.
http://www.inndevelop.com
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Micro Outsource
An application service provider offering internal IS help desk software and asset management for
mid-size companies to organize, schedule and track requests and resources.
http://www.microoutsource.com
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Asset Navigator for IT
Provides network PC auditing, IT asset management and change tracking, help desk software that is
adaptable solution to operations IT department needs.
http://www.a-navigator.com
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Consultant's Help Desk
Remotely hosted help desk designed specifically for the IT consultant. Includes knowledge base,
request tracking, email and reporting.
http://www.consultdesk.com
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Web Help Desk
Provides a graphical tabbed interface to track, route, escalate and prioritize requests to the IT
department.
http://www.webhelpdesk.com
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ProFault
A multiuser, web based, fault logging system, which allows the user to track faults with both
hardware and software.
http://www.profault.com
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NetHelpDesk
Helpdesk software for network support staff. Functions include fault tracking, change management,
SLA, network diagrams and service status monitoring.
http://www.nethelpdesk.com/
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Axios Systems
Developers of Assyst Enterprise, an integrated Help Desk and IT Service Management Solution which
adopts a lifecycle approach.
http://www.axiossystems.com
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ProjecTrak
Lotus Notes, Domino, and Internet software help desk application, specifically designed for IT call
management.
http://www.projectrak.com/helpdesk/
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TOPdesk Lite
Information on a help desk solution designed primarily for the IT department. Demonstration
download available.
http://www.topdesklite.com
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Manage-IT!
Affords the user the ability to track and diagnose trouble tickets, generate reports, interface
with email software, and ODBC-compliant databases.
http://www.baronsoftware.com/
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Information Resource Manager
Web-based tool allowing IT departments to keep a database of computers and software and track
problems and repair history.
http://www.redshift.com/~yramin/atp/irm/
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ExDesk
Provides a remotely hosted and web based help desk and customer support solution for small and
medium sized companies that is fully customizable.
http://www.exdesk.com
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Coral Sea Software
SysMan is a full-featured IT helpdesk & facilities management system for organizations that
need a proven cost-effective helpdesk software package that works "out of the box."
http://www.coralsea.com.au/sysman/overview.htm
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