| Directory > Computers > Software > Help Desk > Support and Management CustomFAQs
Provides affordable web based support tools for small and medium organisation that features
knowledge base, interactive faq , live chat and email management.
http://www.customfaqs.com
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CGS
Provider of help desk solutions and technical consultancy support.
http://www.cgsinc.com
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Help Desk System Information and Management Software
Providing information on help desk functions, outsourcing, management, and solutions for help desk
staff and professionals.
http://www.help-desk-world.com/
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Helpdesk Headquarters
Community for helpdesk professionals offering software reviews and forums for exchanging ideas
about helpdesk functions.
http://www.helpdeskhq.com
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Help Desk Institute
HDI is the largest Help Desk/Technical Support Professional association offering training,
certification, benchmarking reports, research, discounted products, networking and publications.
http://www.thinkhdi.com
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Outsourcing SLA
A help desk outsourcing SLA template and guide.
http://www.outsourcing-toolkit.com/sla.htm
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Giva Inc. - Business Help Desk Solutions
Giva provides a vast range of business help desk solutions including web-based solutions for IT,
web-based customer support, knowledge-manager, service desk, asset manager, and a sales desk.
http://www.givainc.com
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Master Counsel Technologies
Offering infra help desk software solutions including IT change management, itil, and service
management.
http://www.infra-software.com
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Support Solutions Technologies
Provide consultancy, management solutions and tools for help desks, call centres and service
operations.
http://www.support.com.au
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Help Desk Management Toolkit
A selection of resources and documents designed to help ensure that the help desk is managed and
implemented to the highest possible quality
http://www.help-desk-manager.com
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Help Desk Outsourcing
Information, tips and guidance on managing help desk outsourcing.
http://www.help-desk-world.com/outsourcing.htm
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ITIL Service Desk
Explains how to implement a help desk (a 'service desk') under the disciplines of ITIL.
http://www.itil.org.uk/sm.htm
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RightAnswers LLC
Offers a range of technical support knowledge bases for help desk professionals.
http://www.rightanswers.com
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Touchpaper Software
Supplier of CRM and ITSM solutions, in addition to best practice advice and latest industry news
http://www.touchpaper.com/
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The ITIL Service Desk
ITIL is an increasingly popular discipline with which to manage the help or service desk. ITIL Help
Desk explains the role of ITIL and provides a number of resources.
http://www.itil-itsm-world.com/itil-4.htm
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FMDirect
Provide integrated support solutions for Help Desk and Customer Relationship Management operations.
http://www.fmdirect.co.uk/
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ISPN Helpdesk Services
Offers outsourced help desk support services for a variety of operations.
http://www.ispn.net
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Service Level Agreement World
Offers a service level agreement template, guide, checklist and presentation designed to support
help desk implementation and CRM generally.
http://www.sla-world.com
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Help Desks and Service Level Agreements
Service level agreements are central to help desk management. This site explains, via a
presentation, what SLAs should include and how they can be used.
http://www.business-resources.net/sla/
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