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Email Reference Sites
A list of library sites which have forms for submitting questions by email. Some have archives of
previous questions and answers.
http://www.lis.uiuc.edu/~b-sloan/e-mail.html
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Library of Congress (DC)
An online reference service (via email) from the Library of Congress. Live chat available for
certain subject areas.
http://www.loc.gov/rr/askalib/
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Free Library of Philadelphia (PA)
The Free Library of Philadelphia answers reference questions via an email form and live chat.
http://www.library.phila.gov/libserv/eref.htm
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Auburn University (AL)
Ask a Librarian email reference service for the faculty, staff and students of Auburn University.
http://www.lib.auburn.edu/askref.html
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Kansas City Public Library (MO)
Email form for asking reference questions of Kansas City Public librarians.
http://www.kclibrary.org/about/contactform.cfm
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New York State Library (NY)
Guidelines for users submitting reference questions to the New York State Library via email.
http://www.nysl.nysed.gov/refserv.htm
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State Library of Tasmania
Form for submitting a reference enquiry to the State Reference Service in Tasmania.
http://www.statelibrary.tas.gov.au/stateref/refquery.htm
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Santa Monica Public Library (CA)
Librarians at Santa Monica Public will answer questions via email or fax.
http://www.smpl.org/library/forms/refques.htm
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Tartu University Library, Estonia
Quick answers to brief questions about materials in the library's reference collection.
http://www.utlib.ee/en/reference.html
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Florida International University (FL)
Email or chat with a FIU Reference Librarian.
http://www.fiu.edu/~library/services/asklib.html
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Collaborative Live Reference Services
Listing of collaborative live reference services
http://www.lis.uiuc.edu/~b-sloan/collab.htm
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Barrington Public Library (RI)
Use this form to submit questions to the Barrington Public Library Reference desk.
http://www.barringtonlibrary.org/ref_form.html
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Kenton County Public Library (KY)
Information Station is an online live referencesite where real librarians answer your general
reference questions.
http://www.information-station.com
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Kentucky Virtual Library (KY)
Online form to submit questions to the librarians at the Kentucky Virtual Library.
http://www.kyvl.org/html/ref/helpform.shtml
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Nashville Public Library (TN)
Nashville librarians provide reference services via phone or email. Also chat live with a librarian
with video, audio, and co-browsing capabilities.
http://www.library.nashville.org/Links/Askalibrarian/index.html
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Providence Public Library (RI)
Answers to brief, factual questions and assistance with search strategies via a web form.
http://www.provlib.org/elibrary/emailref/emailref.htm
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National Library Board of Singapore
Electronic reference source providing brief factual answers or pointers to more in-depth
information.
http://www.elibraryhub.com/libraryServices/referencePointForm.asp?sub=lib
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National Library of Scotland
Global, web-based reference service from the National Library of Scotland.
http://www.nls.uk/info/readingrooms/askalibrarian.html
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KANAnswer (KS)
This statewide virtual reference project serves Kansas residents and answers questions about Kansas
for non-residents.
http://skyways.lib.ks.us/KSL/KLNB/KANAnswerWeb/index.htm
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University of Wisconsin-Milwaukee Libraries (WI)
Ask a librarian e-mail reference service and live chat during selected hours for UWM affiliates.
Also answers questions about UWM, or resources unique to UWM libraries.
http://www.uwm.edu/Library/ask/
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Newcastle Electronic Reference Desk (UK)
NERD is an Ask a Question service for Newcastle Univestity Library members, also includes a
database of past questions.
http://www.ncl.ac.uk/library/nerd.html
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Lappponica - Northern information search (SE)
Information on Lapland, North Calotte and Barents Euro-Arctic, sami people. Provided via email by
libraries and museums in Lapland. In Finnish, English and Swedish.
http://www.lapponica.net
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Ask a UK Librarian
The UK's electronic reference library combining resources of the UK's public libraries. Ask
questions and check the archives for previous answers.
http://www.ask-a-librarian.org.uk/
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Internet Public Library
Volunteer librarians answer general questions or provide starting places for research at the IPL
Reference Center.
http://www.ipl.org/div/askus/
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IUB Libraries (IN)
Email a question or chat live with an IUB Librarian. This service is intended for the students,
faculty and staff of Indiana University, Bloomington.
http://www.libraries.iub.edu/index.php?pageId=43
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Newton Gresham Library (TX)
Online reference services (email and chat) for students, faculty, and staff of Sam Houston State
University, TX.
http://shsu.cb.docutek.com/vrlplus/vrleb_intro.asp
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Seattle Public Library (WA)
Seattle Public Library's Quick Information Center offers phone, email and live chat reference
service.
http://www.spl.org/default.asp?pageID=help_ask
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InfoLIVE (IN)
InfoLIVE is live, on-line reference service available to those with a St. Joseph County Public
library card.
http://www.infolive.org
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Answerland (OR)
Oregon's Live Information Service, email or chat live with a reference librarian.
http://www.answerland.org/
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Enquiry Service of Finnish Libraries (FI)
A joint online reference enquiry service of the Finnish libraries.
http://www.libraries.fi/FI/asklibrarian/default.asp
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CMU Libraries: Ask a Librarian (PA)
Reference questions answered in real-time chat by a Carnegie Mellon librarian. For CMU users only.
http://www.library.cmu.edu/Research/ask.html
Reviews Rating: Not yet Rated Whois Check

QandAcafe (CA)
A live reference service of the Golden Gateway Library Network for all who live and work in
California.
http://www.qandacafe.com/
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