| Directory > Reference > Libraries > Library and Information Science > User Services > Reference Services Guidelines for Behavioral Performance of Reference and Information Services Professionals
Criteria list to be used to evaluate the reference skills of library staff.
http://www.ala.org/ala/rusa/rusaprotools/referenceguide/guidelinesbehavioral.htm
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Guidelines for Medical, Legal, and Business Responses
Guide to the answering of reference questions in areas of medicine, law, and business. Discusses
ways that librarians can answer deal with these questions in a way that prevents the librarian from
dispensing legal or medical advice.
http://www.ala.org/ala/rusa/rusaprotools/referenceguide/guidelinesmedical.htm
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Cooperative Reference Service Policy Manuals
Guidelines to help libraries create cooperative agreements to share reference services between
institutions.
http://www.ala.org/ala/rusa/rusaprotools/referenceguide/guidelinescooperative.htm
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Minnesota Opportunities for Reference Excellence
The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall
quality of reference service, which includes the reference interview, print and electronic sources,
and Readers' Advisory.
http://www.arrowhead.lib.mn.us/more
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Wonderful World of Wombats
Unofficial Stumpers-L auxiliary web page for the difficult reference questions mailing list.
http://www.regiments.org/wombats/
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Building and Maintaining Digital Reference Services
Offers advice and tips for establishing and growing a digital reference service. Includes
information on both chat reference and e-mail reference.
http://www.michaellorenzen.com/eric/reference-services.html
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Management by Wandering Around: Reference Rovering and Quality Reference Service
Describes the business concept of management by wandering around and details how it can be used in
providing patrons with better reference assistance.
http://www.michaellorenzen.com/mbwa.html
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Virtual Reference: Overrated, Inflated, and Not Even Real
Article critical of chat and e-mail reference services in libraries.
http://www.charlestonco.com/features.cfm?id=112&type=ed
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Bernie Sloan's Digital Reference Pages
Several bibliographies, lists, papers, and reports on online or virtual or digital reference
services.
http://www.lis.uiuc.edu/~b-sloan/bernie.htm
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Trends and Issues in Digital Reference Services
Article dealing with developments that are impacting libraries which are creating and using digital
reference services.
http://www.michaellorenzen.com/eric/digital-reference.html
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Sites for Reference Sources
Collection of links that library staff would find useful in conducting reference work.
http://www.librarysupportstaff.com/librefpg.html
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