| Directory > Regional > North America > United States > Government > Executive Branch > Departments > Transportation Air Travel Service Problems
The Aviation Consumer Protection Division of the Office of the General Counsel explains how the
public can file an informal complaint.
http://airconsumer.ost.dot.gov/airconsumer/problems.htm
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Value Engineering (VE)
The VE process is aplied to suitable Federal, State and local highway agencies projects to help in
getting the best overall project value for the taxpayer.
http://www.fhwa.dot.gov/ve/
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Aviation Consumer Protection Division
Handles and reports air travel problems and complaints, offers aviation travel tips and
publications, lists recent airline service cessations, and has links to each airline's customer
service plan.
http://www.dot.gov/airconsumer/
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Grants Management Division
Implements Federal grant policy by providing guidance to managers of the 41 DOT grant programs.
Links to acquisition and grants, business opportunities and vendor information; tools for
procurement professionals, and the electronic acquisition reference library (EARL).
http://www.dot.gov/ost/m60/
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National Transportation Library
Provides online access to documents and databases covering all aspects of transportation in the US.
Material is contributed by public and private organizations around the country and access is free.
http://ntl.bts.gov/
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Office of the Secretary of Transportation (OST)
The Office oversees the formulation of national transportation policy and promotes intermodal
transportation.
http://www.dot.gov/ost/
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Volpe Center
An organization within the U.S. Department of Transportation's Research and Special Programs
Administration dedicated to enhancing the effectiveness, efficiency, and responsiveness of other
Federal organizations with critical transportation-related functions and missions.
http://www.volpe.dot.gov/
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U.S. Department of Transportation
Oversees federal highway, air, railroad, and maritime and other transportation administration
functions; components include the FAA, FHA, FRA, NHTSA, OIG, and STB. Site links to related
agencies and organizations, safety resources, and current news.
http://www.dot.gov/
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