| Directory > Business > Telecommunications > Call Centers > Products and Services Braxtel Communications
Providers of hosted and premise based customer call center solutions incorporating Automatic Call
Distribution (ACD), Interactive Voice Response (IVR), Computer-Telephony Integration (CTI),
dialers, switching, management, and reporting.
http://www.braxtel.com/
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Frank Solutions
Provider of interactive voice response (IVR), voice recognition, computer telephony, interactive
web response and e-commerce software solutions to government, utility, insurance and higher
education marketplaces.
http://www.tpath.com
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Stratasoft
Call center software including predictive dialing, ACD, IVR, call blending, web collaboration, CTI
and other products.
http://www.stratasoft.com
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Innovative Virtual Solutions Inc.
Canadian-based systems integration group providing computer telephony integration (CTI) and
interactive voice response (IVR) solutions to customer communications and contact centres across
North America.
http://www.ivs-inc.com
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DTS Group
Providers voice, data and software solutions, specialising in systems integration, contact centre
solutions, workflow, call recording and CRM. Based in UK.
http://www.dtsgroup.com
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ARTS - Automated Recruitment Telephone System
System designed to screen and remove unsuitable job applicants based on predetermined critera.
Aimed at saving client companies time and money versus screening large numbers of job applicants
one by one.
http://www.artsrecruitment.com
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Composit Communications
Offering customer relationship management solutions for call and contact centers. Integrated CRM
options, using phone, VoIP, fax, email , CTI, ITR, and Web technologies.
http://www.composit.net
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TeleWare PLC
Developer of computer telephony software for communication solutions including personal numbering,
hotdesking, unified messaging, CTI and IVR.
http://www.teleware.co.uk
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GTL Limited
E-business solutions provider offering network engineering, enterprise business infrastructure,
offshore call centre solutions and other telecom services.
http://www.gtllimited.com/
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EZ-Routing
Offering routing tools, statistical analysis and consulting services for toll free inbound calls
aimed at maximizing clients' advertising budgets.
http://www.ez-routing.com
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LIZ Systems
Help desk automation system utilizing interactive voice response technology and computer telephony
integration.
http://www.lizsystems.com/
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Who's Calling
Customer Capture service provides intelligence about prospects and customers who call your company.
For sales, customer service and marketing applications.
http://www.whoscalling.com/
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Five9
Company offers Internet hosted predictive dialer, ACD, and CRM for call center applications.
Service requires no hardward other than telephones and a broadband connection.
http://www.five9.com
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Digivoice
Provides call recording, quality monitoring, workforce management,e-Learning, contact center
recording and analytics. Reseller for NICE Systems, Blue Pumpkin, Interactive Intelligence, EPOS,
Knowlagent, Wygant and GMT.
http://www.digivoice.com
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Voice Print International
Develops digital voice recording, screen capture and quality monitoring applications for
compliance, liability, quality assurance and training purposes.
http://www.voiceprintonline.com
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Advantage Interactive Corp.
Offers a range of web and intelligent IVR-based tools to support contact center managers in
recruiting, staff retention, real-time customer service quality measurement and site selection.
http://www.advantageinteractive.com
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Dial Interactive
Offers call center assessment, CTI/IVR analysis, call flow/IVR re-engineering, technology RFP
management and reporting assessment.
http://www.dialinteractive.com
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Comsys Multi Media Services
Automated and multi media telecommunication service platform for self-help and high response
inbound or outbound campaigns. Utilization of IVR, call & contact centre technology,
text-to-speech, speech recognition, SMS, fax, email and access numbers.
http://www.cmm-services.co.uk
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Enablx
Technology service provider of contact center management solutions.
http://www.enablx.com/
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Blue Pumpkin, Inc.
Provides workforce management, forecasting, planning, and employee scheduling solutions for
multi-channel and virtual contact center and call center environments.
http://www.bluepumpkin.com/
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The Resource Center
Wide selection of help desk, call center, CRM and customer satisfaction training seminars,
certifications, books and videos.
http://www.the-resource-center.com
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Micro Computer Systems, Inc.
Web-based chat and email management solutions for integrated contact centers. Calypso Contact
Center product routes email and chat requests to appropriate agents similar to voice ACD systems.
Live web demo.
http://www.mcsdallas.com/
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Spectrum Corporation
Manufacturer of software-driven call center wallboards. Information updated and displayed for
agents on flat panel. Call center case study available on site.
http://www.specorp.com/
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Visual Electronics, Ltd.
Manufacturer and distributor of real-time LED displays for ACD/predictive dialer monitoring
systems.
http://www.digital-fax.com
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JDM Systems, Inc.
Provider of systems development and integration solutions for customer service contact centers.
http://www.jdmsystems.net
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Ulysses Learning
Contact center simulation-based training program for customer service, sales and coaching.
http://www.ulysseslearning.com
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Teleopti
Developer of applications for logging, traffic measuring, staffing, scheduling, follow-up,
optimisation and invoicing. Products include Teleopti Contact Center Coach, Teleopti Business
Telecom Coach and TeleRevision/Tele Audit. Headquarters in Stockholm, Sweden.
http://www.teleopti.com
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Eyretel Call Recording
Provider of technological solutions to store, identify, retrieve and analyze digitally recorded
telephone or electronic customer communications. Focus on call center applications. UK corporate
headquarters.
http://www.Eyretel.com
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800 Adept
Offers call routing technology for dealer locator applications. Allows customer calls made to
centralized toll free number to be automatically and accurately distributed to a geographically
appropriate dealer or call center.
http://www.800adept.com
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VoiceStamps
Provider of voice authorization and phone recording for inbound and outbound call centers.
Applications include recording phone conversations, recording verbal contracts, and third-party
verifications.
http://www.VoiceStamps.com
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e-talk Corporation
Provider of contact center management solutions including performance monitoring and measurement
for enterprise contact center operations.
http://www.etalk.com/
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Sumihiro Corporation
Designs, develops and manufactures state-of-the-art digital signal processing equipment. Products
include CallCatcher call recording, logging and monitoring solution for call centers. Headquarters
in the Netherlands.
http://www.Sumihiro.com
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Mercom
Manufacturer of recording and evaluation systems for call centers. Flagship product is Audiolog
multi-function recording platform sold through network of certified resellers.
http://www.mercom.com/
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DialConnection
Offering predictive dialing, telemarketing and call center solutions.
http://www.dialconnection.com/
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OPC Marketing, Inc.
Sells and supports auto dialers and predictive dialing systems, fax broadcasting systems, PBX phone
systems, telephony accessories for call centers.
http://www.opc-marketing.com/
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Gryphon Networks
Provider of automated privacy compliance solutions to aid outbound telemarketing organizations to
proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM)
and call curfew laws.
http://www.gryphonnetworks.com/
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Info-Vision
Offers television-sized monitors suspended from ceiling in call centers and help desk environments;
used for communicating vital data and management messages instantly to agents.
http://www.info-vision.com
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ISI eLearning Solutions, LLC
Agent and supervisor call center training on the web or CD-ROM.
http://www.isi-elearning.com/
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Dytel
Automated attendant technology for call centers.
http://www.dytel.com/
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Plant Equipment, Inc.
Developer of telecommunications systems for 911 emergency call centers. Career opportunities and
industry trade show information.
http://www.peinc.com/
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eMicrophones
Offering speech recognition, voice recognition headsets and desktop microphones for call centers.
Brands sold on this site include Andrea, Shure, Buddy and Sennheiser.
http://www.emicrophones.com
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MCCT
Offering call center solutions such as IVR/VRU, PBX telephone equipment, business phone systems,
switching equipment, and VXI headsets.
http://www.mcct.com/
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ChaseData Corporation
Specializes in delivering predictive dialing systems to medium and large call centers.
http://www.dial4contacts.com/
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CenterCore
CenterCore is a manufacturer of call center furniture designed with the focus of maximizing room
capacity and user comfort. Many call center design configurations illustrated on the site.
http://www.centercore.com/
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Clone Cubicles
Manufacturer of Clone cubicles, compatible with Herman Miller, Steelcase and Haworth office
furniture systems. Special cubicle solutions available for call centers.
http://www.clonecubicles.com/
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Travis Voice and Data
Provider of call center products such as Mercom Audiolog digital agent recording system,
IntellAgents2000 quality assessment tool, "Axxessory" call center solution and AgentCARE
agent management software. Business focused in Oklahoma, Texas, Arkansas and Kansas.
http://www.travisvoice.com/
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White Pajama
Web-hosted applications service provider of customer contact center solutions with integrated
interface for all channels of customer contact such as phone, email and web chat.
http://www.whitepajama.com
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Founders Telecom Plantronics Headsets
Plantronics phone headset provider specializing in call center and office solutions. Products
include corded, cordless, computer, cellular and wireless as well as replacement parts and
accessories.
http://www.founderstelecom.com/
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CosmoCom
Provider of all-IP, universal access, contact center platforms. Enables service providers to offer
hosted contact center applications. Supports multichannel interactions (telephone, Internet,
message-based, wireless).
http://www.cosmocom.com
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EasyRun
Products which offer graphical control over call center telephony functions.
http://www.easyrun.com/
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LamarTech LLC
Offering call center solutions such as Aspect Contact Center, Agent Focus and Resource Focus.
Technical support services for the contact center industry also available through global network of
resources.
http://www.lamar-tech.com/
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EchoPass
Application service provider offering Web-based telephone and Internet customer support services
including text chat, email and Web call-backs.
http://www.echopass.com/
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Oz Call Centres
Reference source for the global call center industry. Headquartered in Australia and assisting
with call center referrals worldwide.
http://www.ozcallcentres.com/
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Golden Voice Technology & Training
Offering digitized voice communications equipment, and customized computer based training for call
handlers.
http://www.goldvoice.com/
Reviews Rating: Not yet Rated
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Call Center Technologies
Offering onscreen and wallboard visual management information tools such as Visual IS and ACDView
for call centers and help desks. Other products include ACDStor, a Windows based software package
that captures ACD data.
http://www.callctrtech.com
Reviews Rating: Not yet Rated
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Total Office Systems, LTD
Business recording solutions for call centers, financial, emergency (911). Providers of Mercom
Audiolog and IntellAgents2000 products. Based in Toronto, Canada.
http://www.tosltd.com
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Amtelco
Provider of call center communication systems, software applications and XDS technologies.
Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and
digital switching.
http://www.amtelco.com/
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ALVE Technology Corporation
Software product providing integrated metrics for call center performance optimization and
reporting.
http://www.alve.com/
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Spanlink Communications
Call center products include computer telephony integration, interactive voice response and IP
telephony. Services include consulting, custom development and support services for contact
centers.
http://www.spanlink.com
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Call Center Network Group
Providing programs and services that facilitate the exchange of ideas, experiences and solutions to
meet the challenge of managing the call center environment. Subscription based.
http://www.ccng.com/
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Alpha-American Programmable Signs
Offering specialized and customized LED signs for call center applications. Signs enable real-time
display of ACD statistics, messages and alerts to agents.
http://www.alpha-american.com/
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Verbatim Third Party Verification
Provides recorded, independent third party telephone verification services to call centers and
telemarketing organizations. Creates recorded of customer's authorization in their own voice for
permanent, retrievable record of transaction.
http://www.verbatimtpv.com/
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eOn Communications Corporation
Products which integrate and manage voice, e-mail and Internet communications for customer contact
centers.
http://www.eoncc.com/
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Dees Communications
Specializes in sophisticated productivity and quality measurement solutions for call centers.
http://www.dees.com/
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Stonehouse Dialers
Analog adaptive dialer, contact manager interfacing, power plus dialer, supervisor program and 8
line autodialer.
http://www.stonehousecom.com/
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AMCAT
Offering predictive dialers, CTI, IVR, ACD and call center management software. Software
implementation, education and support.
http://www.amcat.com/
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Melita International
Offering predictive dialing, multi-channel customer interaction management and business performance
monitoring and analysis solutions for contact centers.
http://www.melita.com/
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