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Customer Service
Directory > Business > Customer Service

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Associations (12) Mystery Shopping (141) Resources (8)
Consultants and Training Companies (42) News and Media (6) Software (41)

Web Sitesi

Princeton Consulting
European consulting company focusing on customer relationship management and customer-focused
eBusiness. Includes management, company background, values, partners, news and client list.

http://www.princecon.com/
Reviews Rating: Not yet Rated Whois Check

Telephone Doctor
Products and services designed to improve the way organizations communicate with customers.
Offerings include videos, workshops and web-based training.

http://ww2.telephonedoctor.com/Default.asp
Reviews Rating: Not yet Rated Whois Check

Interact Management Consultants Pty Ltd
Provider of consulting services and products that grow and protect large-scale, retail clients'
customer relationships.

http://www.interactmanagement.com.au/
Reviews Rating: Not yet Rated Whois Check

Aegis Communications Group, Inc.
Offers assistance with customer service, acquisition and retention programs, as well as customized
marketing research targeted by customer base.

http://www.aegiscomgroup.com/
Reviews Rating: Not yet Rated Whois Check

Customer Service Benchmarking Association
Association of companies that conducts benchmarking studies to identify the best practices
surrounding customer service issues that improve the overall operations of the members.

http://www.csbenchmarking.com/
Reviews Rating: Not yet Rated Whois Check

Mercantile Systems & Surveys
Specializes in hospitality industry employee evaluation, training and monitoring.
http://www.mercsurveys.com/
Reviews Rating: Not yet Rated Whois Check

The Service Quality Department
Customer service consulting and training organization.
http://www.service-quality.com/
Reviews Rating: Not yet Rated Whois Check

San Jose Focus
Facilitates focus groups for market research purposes only.
http://www.sjfocus.com/
Reviews Rating: Not yet Rated Whois Check

Workplace Conflict Resources
Focus on conflict at work, particularly with customers. Free articles and help on all aspects of
conflict with customers and how to avoid.

http://work911.com/conflict/
Reviews Rating: Not yet Rated Whois Check

WebSiteHelp.com
Provides web-based customer service solutions to eCommerce, eBusiness and corporate web sites
using real-time customer service solutions.

http://www.websitehelp.com/
Reviews Rating: Not yet Rated Whois Check

Trendsource, Inc.
Offers customer service evaluations, compliance audits, awards programs, competition shops, and
other key market intelligence reports.

http://www.trendsource.com/
Reviews Rating: Not yet Rated Whois Check

Tern Consultancy
Works with retailers to improve and track customer service primarily by developing corporate
standards and providing mystery shopping.

http://www.ternconsultancy.co.uk/
Reviews Rating: Not yet Rated Whois Check

Golden Resources Marketing Group
Provides mystery shopping services, merchandising, and point of sale marketing audits.
http://hometown.aol.com/cgr315/index.html
Reviews Rating: Not yet Rated Whois Check

Sterling Consulting Group, Inc.
Provides customer service training that focuses on quality service and customer service, helping
organizations become more customer-focused.

http://www.quality-service.com/
Reviews Rating: Not yet Rated Whois Check

Stan Adams and Associates, Inc.
Consulting and training services focused on prevention and measurement of customer service
problems. Based in Mississauga, Ontario, Canada.

http://www.salesprevention.com/
Reviews Rating: Not yet Rated Whois Check

Stream International, Inc.
Provides outsourced customer support services including online technical support, help desk
support, and customer relationship management solutions.

http://www.stream.com/
Reviews Rating: Not yet Rated Whois Check

Precision Response Corporation
A provider of technologies and programs that emphasize the preservation and enhancement of customer
relationships.

http://www.prcnet.com/
Reviews Rating: Not yet Rated Whois Check

Online Customer Service
Provides 24 hour online customer service for online businesses who lack in house resources. Test
web sites and offer multilingual live support.

http://www.dmsupport.com/
Reviews Rating: Not yet Rated Whois Check

National Customer Service Week
Provides companies with rewards, incentives and guidance to recognize service reps for National
Customer Service Week (Oct. 2-6).

http://www.customerserviceweek.com/
Reviews Rating: Not yet Rated Whois Check

Motivational Training Center
Provides customer service training and motivational seminars.
http://www.thechickenlady.com/
Reviews Rating: Not yet Rated Whois Check

Maio Success Systems
Provides effective success techniques for service businesses worldwide, through quality training
programs, live seminars and consulting.

http://www.maiomarketing.com/
Reviews Rating: Not yet Rated Whois Check

Pyramid
Provides customer research (consumer research and business-to-business research), industry
benchmarking and customer relationship management strategies and process development.

http://www.pyramidupdate.com/
Reviews Rating: Not yet Rated Whois Check

Parago, Inc.
An eCRM-based promotional management company. Enable companies to establish relationships with
customers before, during and after the sale.

http://www.parago.com
Reviews Rating: Not yet Rated Whois Check

Impact Learning Systems
Skill-based training programs designed to change behavior and improve customer contact skills and
related performance.

http://www.impactlearning.com/
Reviews Rating: Not yet Rated Whois Check

Hipbone, Inc.
Solutions for live online collaboration between customers and sales and customer service agents.
http://www.hipbone.com/
Reviews Rating: Not yet Rated Whois Check

ExecTrainer.com
Progressive Image assists businesses and individuals in enhancing their image through improved
customer service skills and executive training.

http://www.exectrainer.com/
Reviews Rating: Not yet Rated Whois Check

e-Satisfy, Inc.
Provides an integrated approach to measuring customer satisfaction across every sales and support
channel.

http://www.e-satisfy.co.uk/
Reviews Rating: Not yet Rated Whois Check

eLoyalty
Focuses on building customer loyalty for internet, call centers, marketing channels, sales force
optimization, customer service, and field service and logistics.

http://www.eloyalty.net/
Reviews Rating: Not yet Rated Whois Check

destinationCRM.com
Assisting in the development of customer-centric e-business initiatives and ventures in technology,
communications, finance, retail, advertising, and healthcare industries.

http://www.destinationcrm.com/
Reviews Rating: Not yet Rated Whois Check

Customer Service Training and Articles
Customer service training and free articles.
http://www.proedgeskills.com/customer_service_training.htm
Reviews Rating: Not yet Rated Whois Check

eCRMGuide
Customer Relationship Management in the E-Business World
http://www.ecrmguide.com/
Reviews Rating: Not yet Rated Whois Check

Customer Service University
Provides keynote speaking, training and facilitation of customer service programs focusing on the
theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides
available.

http://www.customerserviceuniversity.com/
Reviews Rating: Not yet Rated Whois Check

Ineto Integrated Customer Communications
Offers fully-integrated phone, e-mail and internet communication management solution to
e-businesses for better customer service.

http://www.ineto.com/
Reviews Rating: Not yet Rated Whois Check

CustomInsight Internet Surveys
Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction
surveys, employee satisfaction surveys, 360 feedback, market research.

http://www.custominsight.com/
Reviews Rating: Not yet Rated Whois Check

Customer Service Week
Information, planning assistance, and celebration support materials and products for customer
service week, the first week of October each year.

http://www.csweek.com/
Reviews Rating: Not yet Rated Whois Check

Phone Pro
Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and
contact information.

http://www.phonepro.com/
Reviews Rating: Not yet Rated Whois Check

Customer Service Training-Guaranteed
Measure-X training will shows how to measure satisfaction and retain customers longer.
http://www.measure-x.com/
Reviews Rating: Not yet Rated Whois Check

The Customer Champion Institute
Provides consulting, training, and publication services to improve customer relationships and
loyalty.

http://www.customerchampion.com/
Reviews Rating: Not yet Rated Whois Check

Beacon Technologies, Ltd.
Permission-based IVR-interactive customer survey for customer satisfaction research.
http://BeaconTouch.com/
Reviews Rating: Not yet Rated Whois Check

Tooty Inc.
Customer service and sales strategy evaluating, developing, training and monitoring.
http://www.tootyinc.com/
Reviews Rating: Not yet Rated Whois Check

Service Quality Institute
Description of services and seminars offered, online store, discussion forums, articles and tips,
news and press releases, and free newsletter.

http://www.customer-service.com/
Reviews Rating: Not yet Rated Whois Check

How To Improve Customer Service
An informative article on how companies can immediately begin to improve customer service.
http://www.theacagroup.com/customerservice.htm
Reviews Rating: Not yet Rated Whois Check

e-Satisfy.com
A customer relationship management company that measures the customer experience for click and
mortar companies. Find contact information, services offered, employment opportunities, news,
press releases, and a list of clients.

http://www.e-satisfy.com/
Reviews Rating: Not yet Rated Whois Check

 


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